Office Address and contact details
Spenser Underhill Newmark LLP
4-5 Gray’s Inn Square
Office telephone: +44 (0)207 269 9026
Dominic Spenser Underhill’s mobile telephone: +44 (0)7824 435 533
Christopher Newmark’s mobile telephone: +44 (0)7768 954 668
Spenser Underhill Newmark LLP is registered in England and Wales as a limited liability partnership with registered number OC 324971. It is authorised and regulated by the Solicitors Regulation Authority (“the SRA”) with SRA Number 450431. The SRA’s website is www.sra.org.uk. The SRA Rules can be found here.
We sometimes use the word “partner” to describe a member of Spenser Underhill Newmark LLP.
The VAT Number of Spenser Underhill Newmark LLP is 84 0913436
We take data protection and privacy seriously. In particular, our members are aware of the obligations under the EU General Data Protection Regulation which is often called the GDPR.
Our lawful basis for processing personal information
We are a law firm regulated in England & Wales by the Solicitors Regulation Authority that offers a range of legal services. We usually carry out those services under a contract of some kind. We are also officers of the Court and sometimes act under statutory authority. We process your personal information in the course of carrying out our business as lawyers but for no other reason. This is explained in more detail below.
What personal information do we collect about you?
We may collect personal information in the course of conducting and improving our business, including when you contact or request information from us or when you engage our legal services or as a result of your relationship with one or more of our clients or those who appoint us as arbitrators or other neutrals.
The personal information that we process includes basic information such as your title, gender, name, nationality, who you work for, your job title and your relationship to another person. We also process your postal address, email address, phone and fax numbers.
We may process some financial information about you, particularly related to making or receiving payments. We do not have any client accounts or trust accounts as defined in the SRA Accounts Rules 2011.
We also process information you provide to us or we collect as part of our processes for accepting any new business, including arbitral and mediator appointments.
How we obtain your personal information
We collect this information as part of our processes for accepting any new business (whether or not any particular business is eventually accepted) and which is necessary in the course of providing the services we offer or fulfilling our legal and regulatory obligations. This information could be about you and others.
We also collect information about you when you give it to us, or allow others to give it to us, or we are given it by others in the course of fulfilling our professional obligations or for any other reason. We also may collect information about you from publically available sources, such as public registers.
How we use your personal information
We use personal informationto perform professional service contracts, including the contracts we make or intend to make for professional services that we offer.
We also use personal information to provide and improve the services we offer as a business, including collecting and processing the personal information of others as well as yourself on behalf of our clients or those who use of professional services.
We also use personal information (i) to provide you with information you ask for; (ii) to manage and administer our relationship with you and our clients and those who use our professional services.
Furthermore, we use personal information to fulfil all our legal, regulatory and risk management obligations.
For how long do we keep personal information?
We shall only retain personal information if there is legitimate reason or legal ground to do so. When there is no longer such a reason or ground, we shall arrange for the data to be erased securely.
With whom do we share your personal information?
- Trusted advisors such as our accountants and lawyers (including barristers).
- Our Professional Indemnity Insurers.
- Our IT service providers (who manage and maintain our servers and back-up systems amongst other things).
- Suppliers to whom we outsource certain functions, including telephony, word processing and photocopying.
- Third parties whom we engage in the course of offering our services, including barristers and experts.
- Courts and tribunals, regulatory authorities such as the Solicitors Regulation Authority, government agencies (national and local) and law enforcement agencies.
We do not sell, rent out, or make commercially available your personal information to anyone.
How do we protect your personal information?
- By keeping your information when there is only a legitimate reason or legal ground to do so.
- While your information is in our possession, by using technical and organisational measures to assist in protecting it from unauthorised access, use, disclosure, alteration or destruction.
Your rights about your personal information that we process
You are entitled to:
- request details of the information we hold about you and how we process it. This is called a subject access request.
- request your data to be (a) rectified if the data is incomplete out of date or incorrect or (b) deleted, and to restrict its processing by us and to stop its unauthorised transfer to others (provided it is in accordance with applicable data protection law).
- object to the processing of your personal information, either before or after the moment you could give consent to it. If you do that, we shall do as you ask in accordance with, and subject to, our legal obligations.
- complain about our processing of your personal information with a local supervisory authority. You may find our more information about this from the Information Commissioner’s Office whose website is www.ico.org.uk. You are also entitled to complain to us.
To exercise any of your rights, including the right to complain, ou should write to the Data Protection Officer, Spenser Underhill Newmark LLP, 4-5 Gray’s In Square, Gray’s Inn London WC1R 5AH. Alternatively, you can email the member of our firm with whom you usually deal.
We may track certain non-personally identifiable information about the use of our Web site, such as the source address of a page request, your IP address or domain name, the date and time of the page request, and other parameters of the URL. We use this data to better understand use of our Web site and user preferences. This information is stored in log files and is used for aggregated and statistical reporting. This information is not linked to personally identifiable information gathered elsewhere on the site.
Unless explicitly stated, email is not secure. We recommend that you do not send any confidential information through email. If you send email to us, we may retain the contents of your email message, your email address, and our response.
Disclaimer, Copyright and Database Rights
This website contains general information. We make no representation or warranty of any kind that the content is accurate or up to date, although we try to make sure that it is. This means that the information on the website should not be relied upon. Nothing on this website should be construed as legal or other professional advice. Liability for any loss arising from reliance on the information on this website is disclaimed.
Spenser Underhill Newmark LLP own copyright and database rights which protect this website. Users may access and download the contents of these pages and store a copy temporarily for the purpose of viewing the pages, but for no other reason. Permanent storage or copying of these pages is not allowed. Links to this website may no be used in any other website without the express permission of the members of Spenser Underhill Newmark LLP.
We take seriously our professional obligations to all those with whom we deal. If you have an issue that cannot be dealt with informally you can complain formally using this procedure.
- In writing, tell the person you usually deal with that you wish to make a formal complaint. if you don’t want to deal with the usual person, write to the other member of the firm.
- The complain will be acknowledged and if more information is needed to deal with your complaint, it will be requested.
- Your complaint will be dealt with as soon as reasonably possible and we will be prompt. We aim to resolve complaints within 5-10 working days. If longer is needed, we shall tell you.
- You will be told the outcome of your complaint in writing.
- If you are not satisfied with the outcome, you can ask for it to be reviewed independently. We shall arrange for that to be done.
- If you are not satisfied with that review you may have other options including referring the matter to the Legal Services Ombudsman. You might find this link helpful. https://www.legalombudsman.org.uk/helping-the-public/make-a-complaint/complaint-form/ At that stage, you may wish to take independent legal advice.
- If you have an questions, please contact either member of the firm. All necessary contract details are available on this website.